1. How do I return my order?


Please contact customercare@sshop.in to receive your Returns Order Number.

Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Item(s) must be returned within 10 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.

The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by The Beauty Store..

*at the discretion of our management, we may require photographic evidence to support claims for damages.


2. When will I be refunded?


Upon receipt of your return, The Beauty Store will issue a refund within 7-14 working days* starting from the date your return is received.

If you have requested for an order cancellation, you will be refunded within 1 working day, but the funds may take 3-7 working days to appear in your account.

*working days for the purpose of our FAQ, do not include Sunday or Bank Holidays.