1. Is This Product Authentic?

All goods sold by sshop.in are 100% genuine and in the original manufacturer’s packaging (unless explicitly stated in the product listing).

  1. What is the status of my order?

If you have an account you can login in your account to see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully.

Your order will be dispatched within 4-7 working day* and you will receive an email confirmation to the email address provided.
You will be provided with a tracking number when your order is dispatched. We send all orders through Bluedart/Delhivery/ECOM/EKART/Expressbees courier or other reliable couriers,

3 . Where is my order?

We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.

Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorization, verification and processing.  If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:

Check if someone else at your address has accepted it.

Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.

Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.

Contact the carrier if there’s still no sign of the parcel.

If you are still unable to locate the parcel please contact us and we will be able to raise a claim against the carrier..

  1. How long does delivery take?

Indian Standard Delivery (3-7 Working Days*) – order before 11:00am for SAME DAY DISPATCH

Free Delivery all over India (on more than 500 Rupees billing)

  1. How do I cancel my order?

If you wish to cancel your order please notify sshop.in  by email at customercare@sshop.in

Please include the following details:
Your Name
Your Order Number
Reason for cancellation
Payment Method

The refund will be applied directly to your debit/credit card or account.

6. Are you getting this product back in stock?

We only purchase the best products at the best prices, this enables us to offer you the best products at the best prices. This unfortunately means products will go out of stock from time to time, but don’t worry our purchasing team is hard at work trying to source the products.
Unfortunately we are unable to give you an exact date for when products will come back into to stock.

If you are desperate for your next beauty haul or have a special request don’t hesitate to contact us.

  1. How do I return my order?

Please contact customercare@sshop.in to receive your Returns Order Number.

Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Item(s) must be returned within 10 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.

The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by sshop.in..

*at the discretion of our management, we may require photographic evidence to support claims for damages.

  1. When will I be refunded?

Upon receipt of your return, sshop.in will issue a refund within 7-14 working days* starting from the date your return is received.

If you have requested for an order cancellation, you will be refunded within 1 working day, but the funds may take 3-7 working days to appear in your account.

*working days for the purpose of our FAQ, do not include Sunday or Bank Holidays.

Contact us: 7977652935

Email: customercare@sshop.in

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